A business process is a standardised set of activities that accomplish a specific task, such as processing a customer’s order. To evaluate the effectiveness the of the business processes Michael porters value chain process can be used
Value creation is the result of effective business processes and efficient value chains
The value chain approach views an organisation as a series of processes, each of which adds value to the product or service for each customer. To create a competitive advantage, the value chain must enable the organisation to provide unique value to its customers
e.g.
Business process:
A standardised set of activities that accomplish a specific task
Value chain:
Views an organisation as a series of processes, each of which adds value to the product or service
A easy to understand video on Porter's Value Chain:
Another good one:
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